Refund policy
Last updated: September 29, 2026
This Refund Policy describes how Notibo ("we", "us", "our") handles refund requests for paid subscriptions purchased through our platform at notibo.net. By subscribing to Notibo, you agree to this Refund Policy, which forms part of our Terms of Service.
1. 14-Day Cooling-Off Period (EU Consumers)
Under EU consumer law, customers residing in the EU have a 14-day cooling-off period from the date of purchase, during which they may request a full refund, provided the service has not been used beyond the limits below. Eligible for a full refund You are eligible for a full refund within 14 days of your initial purchase if all of the following are true: • You have NOT recorded or uploaded more than 10 minutes of audio • You have NOT generated more than 3 AI summaries or structured notes • You have NOT used the service for more than 7 consecutive days Use during the free Pro trial What you recorded, uploaded or generated during the free Pro trial does not count towards these limits. We count only your use after your first payment. Your purchase date is the day we take your first payment, even if you chose to keep Pro while the trial was still running. Both the 14 days and the 7 days are counted from that day. Not eligible (digital service exemption) By starting to use Notibo's paid features (e.g., recording lectures, generating AI notes, uploading audio), you explicitly consent to begin the service immediately and acknowledge that you waive your right to a refund for any usage beyond the limits stated above. This is in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), which allows providers to exclude refunds for digital content and services that have been started with the consumer's prior express consent.
2. After the 14-Day Period
After 14 days from your purchase date, no refunds will be issued for any subscription fees already paid. However, you may cancel your subscription at any time. Upon cancellation: • Your subscription remains active until the end of the current billing period • You will not be charged for the next billing cycle • You retain full access to all paid features until the period ends • Your notes and data remain accessible during this period
3. Annual Subscriptions
For annual subscriptions: • The 14-day cooling-off period applies from the initial purchase date • After the 14-day period, no partial or pro-rata refunds will be issued for the unused portion of the year • You may cancel at any time, but your subscription remains active until the end of the paid annual term
4. Auto-Renewal
All subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. • You can see your next renewal date and cancel at any time via Billing → Cancel subscription • No refunds will be issued for auto-renewed subscriptions after 14 days from the renewal date, except where required by applicable law
5. Pro Trial and Free Tier
You can try Pro free of charge for 14 days, with 240 minutes of recording. The trial requires no payment card, starts with your first recording or upload, and ends automatically after 14 days. Each person can have the trial once. No payment is taken for the trial, so there is nothing to refund. When it ends, your account continues on the free tier with 30 minutes of recording per month, and your notes remain available. If you choose to keep Pro while the trial is running, we take your first payment when the trial would have ended. If the trial is about to end, or its minutes are used up, we take it sooner. We strongly encourage all users to use the trial before subscribing.
6. Exceptions
In exceptional cases, we may issue refunds outside this policy at our sole discretion, for example: • Technical errors that prevented you from using the service • Accidental duplicate charges • Extended service unavailability due to our fault • Legal requirements in your jurisdiction
7. How to Request a Refund
To request a refund, please contact us at: Email: support@notibo.net Subject line: Refund Request, [your order number] Please include: • Your full name • The email address used for the subscription • The order/invoice number • The reason for your refund request We aim to respond to all refund requests within 3 business days.
8. Refund Processing
Approved refunds are processed back to the original payment method used at checkout. • Refunds typically appear within 5 to 10 business days, depending on your payment provider and bank • Refunds are processed via Stripe, or via Lemon Squeezy if you bought add-on minutes or bought before 23 September 2026 • If you paid through Stripe in your own currency, you get the amount back in the same currency and at the same rate • Bank charges and other currency conversion fees (if any) are not refundable
9. Chargebacks
If you initiate a chargeback or dispute a charge with your bank or payment provider without first contacting us, we reserve the right to: • Suspend or terminate your account • Refuse future service We strongly encourage you to contact us at support@notibo.net first. We are always willing to resolve issues directly.
10. Contact
For any questions about this Refund Policy, please contact: Notibo (Ba-Ali Tech) CVR: 43795481 Odense, Denmark Email: support@notibo.net Website: https://notibo.net This Refund Policy is governed by the laws of Denmark and the European Union. Any disputes shall be resolved in accordance with Danish law.